David & Christine Macaulay

Manager & Director

David has been involved in the Commercial Cleaning Industry since 1986.

In 1987 he formed Deemac Services.

During his time in the Industry David has held the position of Canterbury Branch President of the Building Service Contractors of NZ Inc. (BSCNZ), various Branch Committee positions of BSCNZ and also Committee positions on the Carpet Cleaners Association of NZ (CCANZ).

He was on the Committee that helped develop standards for the New Zealand Qualifications Authority (NZQA) in Carpet & Upholstery Cleaning.

He is a qualified Institute of Inspection, Cleaning & Restoration Certification (IICRC) Master Technician.

The IICRC is an internationally recognised body for the cleaning and restoration industry. David is certified in the following areas:

  • Carpet & Upholstery Cleaning
  • Hard Floor Care
  • Health & Safety
  • Carpet Repair & Re-installation
  • Water Damage Restoration
  • Fire & Smoke Restoration
  • Odour Control
  • Applied Microbial Remediation

David has the overall responsibility for managing our client relationships and is responsible for proposal & contract preparation and pricing, health & safety management and business development.

David loves watching sport especially the Crusaders.

Other activities he enjoys are riding a mountain bike, getting out on a kayak and getting out in a boat off the coast of Kaikoura for some fishing.  And when he’s not doing any of this he loves to travel with Christine.

Christine – Operations Manager

Christine started out with a motel/hotel housekeeping background and has a high understanding of customer service.

She was a Supervisor in one of Christchurch’s leading motor lodge complexes.

Christine brought her supervisory skills and the training and service standards from this background – which has created a unique point of difference for us.

She is a current Committee Member of the Canterbury Branch of the BSCNZ and has served on the Branch Committee for a number of years.

Christine is responsible for the day to day operation of our service operation as well as being ultimately responsible for employing and training our staff to meet the high standards that our clients have come to expect from us.

She is also responsible for new and existing client relationships and implementing new cleaning service agreements.

Christine has in depth experience in all types of cleaning services including carpet & upholstery cleaning, hard floor maintenance, floor polishing and sealing.

Christine enjoys walking, cycling & kayaking on our beautiful lake at Pegasus Town. She also enjoys interior designing and shopping.  And when she’s not doing any of these things she loves to travel with David.

Christchurch Earthquake Recovery

Office Clean

A large corporate client affected by the Canterbury earthquakes had to move into another building for about 4 years whilst a new Head Office building was secured.

As their cleaning and related services supplier we were advised that everyone loved the “5 star” service they were receiving from us.  However, unfortunately, due to the earthquakes and subsequent upheaval there were budget considerations that didn’t allow for the full “5 star” service.

We were asked to tailor a solution that would fit the budget allowances. We worked very closely with this client to ensure everyone involved:  the client, client’s staff, cleaning staff – were aware of what we were trying to achieve and the result was a modified service that everyone was happy with.

The client could have “gone to market” as the Services Agreement we had with them had become null and void because of the earthquakes and it had also expired and there was a different building.   The Client was loyal to us as we were to them.

Now the client has secured a new building which is bigger and better and the services required involve more work than ever for our company (resulting in more business).  Once again our loyal client hasn’t “gone to market” and have awarded our company the on-going business.

This is a good example of how client & contractor can work together to achieve the required outcomes without the time consuming and expensive process of constantly tendering cleaning works to try and save money.

Case Study Q & A

Size of building?

Temporary building after the earthquakes approximately 4,000m2 over three levels. New building now occupying approximately 6,000m2 over four levels.

Industry sector?

Multiple – property, farming, fishing & tourism.

What got client over the ‘hump’ in decision-making?

We really just agreed that we valued their business and were willing to review the cost/service mix.

What was the contract for?

Pretty much anything they wanted.  As you can imagine after the earthquakes it was quite chaotic in Christchurch and a lot of work was done ad hoc with the necessity to just get on with it to maintain a clean, healthy and safe environment.

More information?

For more information about this case study please contact David Macauley